If you are in isolation you can order supplies from us by emailing email@example.com.
We deliver to Almondsbury using the Almondsbury Angels. Details below....
April 6th - we start our third week (is that all?) with our new systems running as smoothly as we could only have dreamed of when all this began.
Our volunteers are now delivering over 80 newspapers every day except Sunday - from nothing three weeks ago - a few glitches as you'd expect but a great result. The Old School Hall committee has given us free use of the hall to carry out this job which has been a great help - thanks!
We have been joined by enough younger volunteers to support our opening from 8:30 till 12:30 for walk in customers and now seeing Angels shopping for our customers who order by email too. All we ask is that our customers comply with our social distancing policies - and try to be cheerful too please - it makes the job a lot easier!
In the afternoons we have now 4 or 5 family groups who manage the email and telephone orders. This spreads the load a lot. Deliveries are orgainsed through our wonderful Angels very efficiently using their Facebok group.
Al the end of the day we have some stalwarts who come in on their own to tidy up and close the shop as well as place our supplier orders to keep us in stock.
Back at home, Pat and I administer our new Customer Accounts and phone you up for your money when it's time!
MASSIVE THANKS to all of you for volunteering above and beyond and to our customers old and new for supporting us. THis feels like a real Community working together.
The Shop hunkers down and the Community comes to Life!
In these challenging times, our overriding objective is to support everyone in the village with a local service that helps reduce their need to travel to larger, more crowded supermarkets, regardless of their circumstances under whatever Government guidelines are in place at the time.
First and foremost, we understand that your own objective is to stay as safe as possible and will work to support you in any way we can.
Please note our new arrangements which should have been tested by the time you are reading this – and may even have moved on as things seem to change every day.
1. WALK-IN CUSTOMERS
The Shop will be open and staffed in the
mornings only, from 8:30 am until 12:30pm, Monday to Saturday
- we will accept payment by card or contactless method (and vouchers) and will NOT ACCEPT CASH.
- we will NOT take TELEPHONE orders during that period but will ask callers to contact their ALMONDSBURY ANGEL to help them out. If you don’t know your own ANGEL we can give you the phone number of their Archangel who will be able to help (sorry Ali!)
2. ORDERS FOR DELIVERY
From 1pm until 3:30pm we will be staffed to take telephone orders on our normal number. This can be quite time consuming so please bear with us as we work it out and keep trying if we are engaged.
Email can be also used to order goods at any time which will be processed during this afternoon shift. Please be clear about what you need and if any options are acceptable. Use firstname.lastname@example.org as our other addresses will not be picked up so readily.
When placing an order we will need the customer’s phone number and street address, which we expect to be in Almondsbury.
When we have collected the goods together we will call the customer, review what we have available and the price, and take a card payment over the phone.
We will then arrange doorstep delivery, probably that afternoon/evening.
We are working hard to set up paper deliveries to all of our pre-order customers but it will take us a little time. This will help reduce the volume of people coming into the shop so keeping social interaction to more acceptable levels.
Our community is working hard to keep the shop running for all our benefits and we are heartened by the new offers of support from so many of you at this time. We will need all the help we can get. As the schools finish we will also be looking for safe roles for our under 18s to do their bit.
Our buyers are also working hard to keep our stocks up and expect shortages to work their way out of the system as the supply-chain settles down to a more regular rate.
Best wishes, stay safe and be kind! John Mclevy, chairman.